Frequently Asked Questions
Everything you need to know about shopping with Lila & Hayes.
What is your shipping policy and delivery timeline?
We offer standard and expedited shipping options. Standard shipping typically takes 3-7 business days within the continental US, while expedited orders arrive within 1-2 business days. Free shipping is available on orders over $150.
How do I return or exchange an item?
We accept returns and exchanges within 30 days of purchase, provided the items are in their original condition with tags attached. Please visit our online Returns Portal to generate a prepaid shipping label.
What materials do you use for your clothing?
Lila & Hayes is committed to quality. We primarily use premium Pima cotton and sustainable modal blends to ensure our garments are exceptionally soft, breathable, and durable for everyday wear.
How do I determine the best size for me?
Each product page includes a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit, or contacting our support team for personalized advice.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your location and the weight of your order.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 1 hour of placement by contacting our customer service team via live chat or email.