Returns & Exchanges

At Lila & Hayes, we want you to love your purchase; if you are not completely satisfied, we accept returns of unworn, unwashed items with original tags within 30 days of delivery. Please note that personalized items and final sale selections are not eligible for return or exchange.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Print Your Label

  Follow the prompts to generate a prepaid shipping label and a return packing slip to include inside your package.

• 3.
  Package and Ship

  Securely pack your items in their original packaging, attach the shipping label, and drop the parcel off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects your return, a refund will be issued to your original payment method within 5-7 business days.